Customer Care

Kaycie's Jewelry values and appreciates everyone who takes the time to visit our store and to place an order. We want you have a pleasant experience with us, finding jewelry pieces that capture your style and bring you joy. 

Please familiarize yourself with our policies and our recommendations for caring for your pieces. 

SHIPPING AND PROCESSING

You will be charged, in full, at the time your order is placed. Orders are processed in and shipped from Fort Lauderdale, FL. 

Standard shipping timeframe is 7 - 10 business days via USPS for in stock items. Custom orders may take longer. You will be notified of the expected processing time. 

CARING FOR YOUR PIECES

Follow these simple steps to keep your pieces looking their best :

• Do not overstretch the elastic in your beaded bracelets.
• Use a microfiber cloth to clean your piece(s).
• Store each piece separately. You can use the included velvet pouch.
• Apply beauty products before wearing your pieces to minimize the risk of damage to the finish.
• Remove your piece(s) before swimming, bathing, doing household chores or using abrasive cleaners.
• Make sure your pieces are completely dry before storing.

RETURNS AND EXCHANGES

All sales are final. Items will not be accepted for return or exchange, unless there was an error on our part or damage. If an item is received damaged, send photos showing the damage to kayciesjewelry@gmail.com and we will contact you with a solution. Free Return Shipping Labels will not be provided. 

We are not able to accept cancellations of orders once they are placed. We are not able to accept changes to your order once your payment has been submitted.

PRIVACY POLICY

We will not sell or rent your information to anyone. Any information collected on this site will be used to process your order(s); to provide you with information about your order(s); to respond to your inquiries; and to inform you of specials, new products and/or services, and updates to this privacy policy.

You may opt out of future communication from us at any time. 

Contact us via email to:

Find out what data we have about you. Update any data we have about you. Have us remove your data from our system. Express concerns about our use of your data.